Employee retention and engagement are key to successful companies. The 监督要点 program, developed by a faculty team with both academic and managerial experience, is designed for first-level supervisors, managers new to supervising others, and/or individuals likely to move into a supervision role.
The program features four courses; each course consists of four half-day modules (for a total of 16 modules). All classes are held in a video-conferencing classroom, using Zoom video-conferencing technology. Each course also has online learning components.
主管的角色 & Responsibilities (MDEV 6000)
课程内容
Module 1: Meeting Supervisory Responsibilities
• The Transitions to Supervision
• Supervisory Roles and Skills
•价值观和道德规范
• Management Approaches and Styles
Module 2: Communicating Effectively
• Interpersonal Communication
• The Elements of a Message
• Communication Barriers and Problems
•有效倾听
Module 3: Building Work Relationships
•人际关系风格
• High-Quality Work Relationships
• Strengthening Work Relationships
• Building Trust with Employees
单元4:领导他人
• Characteristics of Effective Leaders
• Leadership Focused Areas
• Providing Excellent Direction
•有效委派
Solving Problems and Managing Priorities
课程内容
Module 1: Managing Time and Priorities
•确定优先事项
•保持专注
• 处理浪费时间的事情
• A Goal-Based Approach to Time Management
单元2:解决问题
• Problems Faced by Supervisors
• The Six-Step Problem-Solving Process
• Tools and Techniques for Solving Problems
• Applying Tools to Current Problems
Module 3: Resolving Conflicts
• Causes and Nature of Interpersonal Conflict
• 冲突解决方式
• Planning Positive Resolutions
• Guidelines for Positive Interactions
Module 4: Supervising Projects
•什么是项目?
• 项目阶段及要素
• Tools for Project Planning, Coordination and Monitoring
• Reducing Project-Related Problems
Managing Employee Performance (MDEV 6001)
课程内容
Module 1: Setting the Stage for Excellent Performance
•绩效管理
• What Motivates Employees
• Supervisor as Performance Manager
• Expectations for Excellence
Module 2: Clarifying Expectations and Observing Performance
• SMART Performance Objectives
• Setting Standards and Measures
• Communicating Expectations
• Observations and Performance Data
Module 3: Coaching and Providing Feedback
•主管作为教练
• Providing Effective Feedback
• Developing Coaching Skills
• Planning a Coaching Session
Module 4: Dealing with Challenging Performance Situations
• Performance Improvement Sessions
• Positive Approach to Discipline
• Planning for Performance Improvement
• High-Quality Performance Evaluations
Solving Problems and Managing Priorities (MDEV 6002)
课程内容
- Module 1: Managing Time and Priorities
- 确定优先级
- 保持专注
- 处理浪费时间的事情
- A Goal-Based Approach to Time Management
单元2:解决问题
- Problems Faced by Supervisors
- The Six-Step Problem-Solving Process
- Tools and Techniques for Solving Problems
- Applying Tools to Current Problems
Module 3: Resolving Conflicts
- Causes and Nature of Interpersonal Conflict
- 冲突解决方式
- Planning Positive Resolutions
- Guidelines for Positive Interactions
Module 4: Supervising Projects
- 什么是项目?
- 项目阶段及要素
- Tools for Project Planning, Coordination and Monitoring
- Reducing Project-Related Problems
Developing Individuals and Teams (MDEV 6010)
课程内容
Module 1: Interviewing and Selecting Employees
- 行为面试
- Planning the Interview and Developing 问题
- Conducting Effective Interviews
- Legal Considerations in Employee Selection
Module 2: Developing Employee Skills
- The Supervisor’s Role in Skill Development
- Determining Employee Needs for Development
- On-The-Job Training and Coaching
- Tips for Effective Classroom Training
单元3:团队建设
- Characteristics of Effective Teams
- Developing Teams for Success
- Reducing Barriers to Teamwork
- 虚拟团队
Module 4: Building a Positive Work Climate
- Employee Interactions, Work Climates, and Performance
- Respect in a Diverse Workforce
- Dealing with Difficult Behavior in Others
- 控制压力
问题? For more information contact 继续教育 at 717-749-4118 or (电子邮件保护).